“Your customer doesn’t care how much you know until they know how much you care.”
At the present time, demand for services of call centres is so high. This is so because call centres help their clients to take the business forward by handling customer service queries perfectly. However, sometimes business owners get confused while availing call centre services because there are many reputed vendors available in the market.
However, business owners are generally suggested to avail services from Indian call centres because the latter has immense experience in handling customer service queries. Furthermore, call centres in India offer prodigious customer support services at a quite cheaper price.
Despite getting stiff competition from Australia, Philippines, and other countries, Indian call centre industry is still holding its place in the market.
Here are the top 3 reasons that would tell why availing services from call centre India are beneficial for businesses:
1. Easy accessibility to deft support agents
When the business starts enjoying customer base expansion, the possibility of getting more support requests is likely to increase. To ensure that every single query gets responded in an effective manner, you must have a myriad of support agents. Here, the significance of Indian call centres gets increased as they never across the issues related to scalability owing to the high availability of customer service reps.
According to recent reports, India produces around 3.1 million graduates per year. This fact should be enough to understand why Indian call centres never face workforce-related issues. Moreover, Indian call centres possess young talent as 60% of India’s population is under the age of 25.
Because of the high availability of dexterous support agents, Indian call centres render unmatched customer care services. So, if you really want that your customers always get impeccable solutions in an hour of need, avail services from a reputed call centre India.
2. Cost effective 24/7 support service
That time has gone when offering support service during business hours only was enough to maintain the customer experience level. Now, the table has been turned because customers want companies to be present round-the-clock to handle product-related queries/issues.
Ignoring this simply means giving customers a reason to switch to another brand. This is so because customers don’t like to wait when they go through product-related glitches. Therefore, if companies don’t provide 24*7 support service, they not only let their business’s reputation get harmed but also lose their customers once for all.
At this point in time, approaching Indian call centres seems a sagacious decision. The most cited reason behind this is call centres in India offer 24/7 customer care services at a nominal rate. This is a win-win factor because you can take care of customers’ needs without compromising with the business’s bottom line.
The main reason why every call centre India provides 24/7 customer service at a budget-friendly rate is the time difference. India has around 12-hour time difference in comparison to western countries. Owing to this, Indian call centres easily render 24*7 support service.
Read More: Examples of Good Customer Service
So, if you want to offer your customers splendid solutions round-the-clock, there are many specialised service providers in India that can help you.
3. A low agent attrition rate
A strong relationship with support agents is the factor that can help to operate customer service department seamlessly. This is so because happy support agents always ensure the deliverance of phenomenal customer service experience.
The factor that draws attention towards Indian call centres is low agent attrition rate. Over the last few years, Indian call centres have been enjoying low agent turnover rate as they set new standards in terms of facilities provided at the workstation.
Needless to say, when customer service reps stick around for a long time span, the quality of support service is more likely to be stable or optimised. This would keep the CX levels high.
Thus, we advise business owners to avail services from reputed Indian call centres as that’s the best way to keep the customer base stronger.